Is important because there are few things in life that you’ll do that don’t involve people. Collaboration competencies provide the ability to work with others (one-on-one or in groups) to achieve an end goal. Research shows people with strong collaboration competencies also have a high emotional intelligence, as they’re able to anticipate and manage interpersonal dynamics. This can lead to being able to minimize risks and increase the probability of success.
Emotional intelligence
“I recognize a group member is struggling and offer to help them with their work to ease the strain on them.”
Conflict Management
“A customer is upset over the total cost of car repairs, so I provide a thorough breakdown of the invoice to help explain why.”
Inspire and Lead Others
“Instead of getting mad at a co-worker for making a mistake, I encourage them to ask questions and improve, so they feel more confident.”
Trusted
“I was promoted at work and I am now responsible for closing the store and depositing cash in the bank.”
Value Relationships
“I ask for business cards and social media information, so I have a network of professionals to reach out to.”
Photo: Kelly Hofer
Photo: Yan Krukov
Photo: Tourism Calgary
Photo: Andrei Barb @eyesofandrei
Photo: Roth and Ramberg
Emotional Intelligence is…
The ability to identify, assess and modulate one’s own feelings and to understand the feelings of others. Emotional intelligence requires a mix of self-awareness and empathy towards others.
Conflict Management is…
The ability to resolve conflict or create common ground and reach a consensus when different options for forward movement in an organization are considered. This competency encourages people with diverse perspectives to work together to evaluate options and resolve a shared problem.
Inspire and Lead Others is…
The ability to guide others to complete a task through charisma, rank, intellect, will or experience. This includes the ability to establish a clear goal, the ability to communicate this goal to others.
Trusted is…
Displaying consistent principles that conform with socially acceptable standards within the context of a place of employment.
Value Relationships is…
The ability to develop and maintain relationships with individuals who may share common interests or future goals.
Collaboration in Practice
Steve dreamed of someday working in an office. Since nobody in Steve’s family had gone onto a post-secondary education and most of his adult role models were in the trades, he had to find his own path to his dream. There were barriers along the way. His family struggled financially and that meant he couldn’t afford some of the basics like textbooks. Even so, Steve persevered, studied hard and was accepted into university.
Steve studied sociology, which gave him an academic foundation to better understand his community as a member of a First Nation. Today, Steve works for an academic support centre, helping First Nations, Metis and Inuit students achieve their education goals. This enables him to give back to his community, practice his spirituality and financially support his family.
Steve showed he could be a trusted leader through his dedication to supporting his family and community by getting the education necessary to do so. He also values relationships by working with a support centre that puts him in contact with individuals in need.
Watch the short video below to learn more about this competency cluster
Click HERE or the icon below to discover more videos from our library
Banner Photo: Tourism Calgary