Is important because it is what allows us to give and receive information with other people, both in personal and professional environments. It Is how you build and sustain relationships, as well as build bridges between people with diverse viewpoints. It allows you and others to understand information more accurately and quickly, while avoiding misunderstandings and frustration.
Active Listening
“I take customers’ orders, then repeat it back to them for clarification.”
Effective Verbal Communication
“I share ideas in a meeting on how the company can be more inclusive.”
Effective Writer
“I write in a personal journal.”
Photo: Tourism Calgary
Photo: Rachel Gulotta
Photo: Andrea Piacquadio
Active Listening is…
The ability to give full attention to what other people are saying, taking the time to understand points being made and ask questions when appropriate, without interrupting at improper times.
Effective Verbal Communication is…
The ability to share information and explanations with a target audience by speaking in a persuasive and influential way.
This includes vocabulary, tone, pace, volume, and articulation, with or without, technological support.
Effective Writer is…
The ability to share information and explanations with a target audience in writing in a persuasive, engaging, and influential way. This includes grammar, tone, vocabulary, and style.
Communications in Practice
Marina’s interest in travel, languages and politics was sparked at age nine when her family immigrated to Canada from Brazil. From that young age, Marina dreamed of a career in foreign services.
Marina moved to France at age 18 to develop her language skills. The experience abroad helped her French and taught her independence at the same time.
At university Marina studied international development and global affairs with a goal of pursuing her dream career in politics and the foreign service. But, during an extended government hiring freeze, she was forced to adapt her career aspirations. Today, Marina works for a global communications consultancy and engages clients and projects from all over the world. Though she’s not in politics, she’s still leveraging her love of languages and other cultures. This role has allowed Marina to move back to her hometown, where she can be close to family.
Marina is an active listener and expresses herself verbally through her role in communications. Through her experiences of living in Brazil, Canada and France, Marina also learned how to write in many languages.
Watch the short video below to learn more about this competency cluster
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Banner Photo: Tourism Calgary